What should I do if I haven’t received my welcome email?

As long as your email address has been correctly registered, you can use the 'can't log in' link on the log-in page to send a password reset email to your address. This email contains a link to set up a new password which will allow you to access the Global Challenge site.

Your welcome email can also be re-sent by either an Organization Manager or by your Team Captain when they select the ‘Re-send welcome email’ option on the ‘Manage Teams’ page.

It is important to check that the correct email address has been provided before re-sending the welcome email.

Emails from Global Challenge will be sent from no.reply@virginpulse.com and noreply_email@virginpulse.com – please ensure these email addresses are trusted and listed as a safe recipient to ensure they're not regarded as SPAM.

 

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