My Account

Points

• What happens to points when a member leaves/joins mid-event?
• Are there any features where points are excluded?
• How can I view my points balance?
• What are points?
• Who can see my points balance?
• What is the difference between the Leaderboard and Points Leaderboard?

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Health Dashboard

• What is the Health Dashboard?
• What can I find on the Health Dashboard?
• How do I customise my Dashboard?
• Where can I find my Lifestyle Score and Heart Age?

Logging In

• Having trouble logging in?
• Password not working / change password?
• What do I do if I can log in on the website but I can't log in on the app?
• What should I do if I haven’t received my welcome email?
• Why has my Membership expired?

My Profile

• When does my Global Challenge membership expire?
• I am under 18 years of age. Am I allowed to participate in the Global Challenge?
• How do I change my email address?
• How do I update my profile picture?
• How can I change my team name?
• How do I add or change my team profile picture?

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