I’m having trouble connecting my device / fitness tracker, what should I do?

1. Is your device connected to the Global Challenge website?

Data will synchronise with the Global Challenge platform after you have connected your device via the ‘My Devices’ page of the site. Once connected, you will see 'Status: Active' and a '...currently connected...' message on your 'My Devices' page.

Currently, supported data types are; activity / all-day tracking (steps) and sleep tracking.

How do I connect my fitness tracker to the Global Challenge site?

Click here if you wish to connect your Apple HealthKit.

2. Is your device compatible?

Please check that your device is currently supported by Global Challenge. If your device isn’t listed below, it can’t be used to input data into the Global Challenge website.

  • FITBIT® Alta
  • FITBIT® App and Webportal
  • FITBIT® Blaze 
  • FITBIT® Charge
  • FITBIT® Charge HR 
  • FITBIT® Charge 2
  • FITBIT® Flex
  • FITBIT® Flex 2
  • FITBIT® Force 
  • FITBIT® One 
  • FITBIT® Surge 
  • FITBIT® Ultra
  • FITBIT® Zip Tracker (Sleep not supported)
  • Jawbone® UP
  • Jawbone® UP App and Webportal
  • Jawbone® UP Move
  • Jawbone® UP2
  • Jawbone® UP24
  • Jawbone® UP3
  • Jawbone® UP4
  • Garmin Approach S20
  • Garmin Approach X40
  • Garmin D2 Bravo
  • Garmin Connect App
  • Garmin Epix
  • Garmin Fenix 3
  • Garmin Fenix 3/HR
  • Garmin Forerunner 15
  • Garmin Forerunner 225
  • Garmin Forerunner 230
  • Garmin Forerunner 235
  • Garmin Forerunner 25
  • Garmin Forerunner 630
  • Garmin Forerunner 735XT
  • Garmin Forerunner 920XT
  • Garmin Quatix 3
  • Garmin Tactix Bravo
  • Garmin VivoActive
  • Garmin VivoActive HR
  • Garmin Vivofit
  • Garmin Vivofit 2
  • Garmin Vivofit 3
  • Garmin Vivoki 
  • Garmin VivoSmart
  • Garmin VivoSmart HR & Garmin VivSmart HR+
  • Microsoft Band
  • Microsoft Band 2
  • Misfit Flash
  • Misfit Ray
  • Misfit Shine & Misfit Shine 2
  • Misfit Shine 2 Swimmer's Edition
  • Apple Watch (Sleep not supported)

3. Did you connect your device less than 60 minutes ago?

Please note, it can take up to 60 minutes for your data to sync with the Global Challenge site.

4. Do you have steps saved in your fitness tracker account?

Log in to your fitness tracker account and check that you have a step count saved to the day you wish to sync for. Also ensure that step entry is open for the day you wish to sync for on your 'Step Entry' page.

5. Did you disconnect your device?

If you disconnect your fitness tracker from the Global Challenge platform at any stage, please note that it can take 5-10 minutes before you will be able to reconnect your fitness tracker to the website. 

6. Check your fitness tracker's product information:

For specific product information, please visit the relevant site below for further help:

Successfully connected?

Once successfully connected, go to your Step Entry page to sync your steps. For any days you haven't already saved a step count to your Global Challenge account for, your device will pull your step count from your fitness tracker account. 

Still not working?

Send us an email here and include the information below:

  • What steps have you already tried?
  • Fitness tracker Brand
  • Fitness tracker Model
  • A screenshot (if possible) of your third party device account showing dates and step counts

 

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