Having trouble logging in?

Please click on the ‘Can’t log in?’ link to try and refresh your login details.

Website:

1._Cant_log_in.JPG

Mobile:

1._Click_Can_t_log_in.JPG

You will be prompted to enter your email address, or if you have a username you will need to reset your password via your Team Captain.

Website

1. Enter email address

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2. Confirmation

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Mobile:

1. Enter email address

2._Enter_email_address.JPG

2. Confirmation

3._Confirmation.JPG

When creating your new password, please ensure that your password is at least 10 characters long and contains any 3 of the follow 4 types of characters:

  • lower case alphabetic (a-z)
  • upper case alphabetic (A-Z)
  • numeric (0-9)
  • special (!@#,etc)

DIDN'T RECEIVE A PASSWORD RESET EMAIL?

  • Check your Spam folder

Emails from Global Challenge will be sent from noreply.email@virginpulse.com and no_reply@virginpulse.com – please ensure these email addresses are trusted and listed as a safe recipient to ensure they're not regarded as Spam

  • Ask your Team Captain to check their 'Manage Teams' page for which email address you were signed up with. This email address is where your password reset email is sent and the email address you need to use to sign in. They can also check for typos! 

REGISTERED WITH A USERNAME, NOT AN EMAIL ADDRESS?

  • Click the option to reset your password via your Team Captain and follow the instructions (website only).

Enter your username and Team Captain's email address. Your Team Captain will be sent your password reset email. If you don't know these details, ask your Team Captain to check their 'Manage Teams' page.

Password not working / change password?

 

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