Need help?
Getting Started
- What should I do if I haven’t received my welcome email?
- Having trouble logging in?
- How do I change my email address?
- How can I change my team name?
- How do I change the privacy settings on my profile?
- Can I use my own fitness tracker?
- How do I connect my fitness tracker to the Global Challenge site?
- How do I connect my Apple watch to the Global Challenge app?
- How do I reset my Pulse and how often do I need to do this?
- How do I switch between Sync mode and Standard mode?
- I think my Pulse is faulty, what should I do?
- Lost or damaged your Pulse?
- Pairing and syncing your Pulse
- What should I do if my Starter Kits haven't arrived by the start of the 100 Day Journey?
- When will teams receive their Pulses?
Members
- Is Sleep compatible with other wearable devices?
- How do I create an Individual Mini League?
- What are the conversions for swimming and cycling?
- Do you offer step conversions for other activities?
- How do I replace a team member?
- What is the Manage Teams area?
- Can changes be made to teams after registration?
- Can I enter steps retrospectively?
- When does step entry open?
- What do I do if I get a speed check?
- How do I enter steps?